Is Your Business Leaving Money on the Table?
GC Hospitality Solutions specialises in equipping hospitality venues with the systems and processes to achieve their full potential with increasing growth in revenue, customer loyalty and online and Community visibility.
With over two decades of experience in hotel and event management, I provide manageable solutions for operations, cost reduction in all areas, staff training, event planning and execution, and guest experience.
Whether you're a tired cafe/restaurant/venue/hotel in need of revitalisation or an events team seeking expert support, I will bring a fresh perspective and proven strategies and workflows to increase revenue and deliver "A New World of Service."
Imagine a Business Without These Frustrations...
You're working in the business, not on it. You're trapped in day-to-day firefighting, wearing too many hats, and have no time to fix the deeper problems.
Your staff is an expense, not an asset. You're facing high turnover, poor morale, and a lack of consistent service.
Costs are out of control, but you don't know why. Food and labour costs are eating up your profit margins, but your reporting systems are ineffective, so you are clueless as to where to start.
Your brand is invisible in a crowded market. Your marketing is non-existent, you're not getting good reviews, and your website is a complete mess.
The money is a mystery. You're constantly short on cash and fear that simple mistakes in menu pricing or inventory might be the issue.
You’ve become a one-trick pony. You are not filling your event spaces which are sitting empty every day, and you're not finding creative ways to bring new income in during quiet periods.
Here's What GCHS Can Do for You...
Implement a clear, actionable plan. Stop guessing. GC Hospitality Solutions can provide a tailored roadmap that identifies your specific problems and outlines the exact steps to fix them, from back-of-house operations to front-of-house service.
Optimise your operations. Implement efficient systems for inventory, staff rostering, and workflow that reduce waste and save time. This puts you back in control and gives you a clear view of your costs and profitability.
Build a high-performing team. Advice on providing targeted training to create a positive culture that empowers your staff. A motivated team provides consistent, high-quality service that turns first-time visitors into loyal, repeat customers.
Develop a dynamic brand presence. Create a strategic marketing plan that gets you noticed, builds your online reputation to attract new business and breathe new life into a worn out, dated website. No brand, no problem!
Unlock new revenue streams. Turn under utilised spaces into profitable event venues, introduce high-margin menu items, or develop a catering service. You can significantly boost your bottom line without a massive capital investment.
Implement a one-stop solution. Instead of hiring multiple specialists, GC Hospitality Solutions can provide a comprehensive overhaul of your entire business, saving you significant money and ensuring every solution is seamlessly integrated.
INTRODUCING
"GC Hospitality Solutions"
The Hospitality Consultancy to Get Your Business Back on Track!
You've poured your life into building a thriving hospitality business, but the long hours, endless problems, and razor-thin margins have left you feeling completely drained. The constant stress of staff shortages, cost blowouts, and a demanding market has taken the joy out of what you love, leaving you disconnected from the passion that started it all. GC Hospitality Solutions is your lifeline.
Through my hands-on, one-stop-shop approach, I will not only fix the systems that are failing you, but also help you rediscover your drive. You will regain control over your time and your profits, and create a venue that's known for its success and its exceptional service, all while enjoying the freedom and stability you deserve. It's time to have it all.
What Will Happen First....
Firstly, you should book your consultation (you will see a blue button below), for either a face to face, or online meeting to discuss what is happening with your venue, and from there I will provide a tailor-made quotation for your consideration and acceptance.
Once GC Hospitality Solutions is onboard, I will arrive with a current S.W.O.T. Analysis in hand, followed by my first priority - which is to get an understanding of where your business is at right now. I will conduct a thorough overview and walk-around of your venue and operations, from the physical space and guest flow to your current menus and costing systems, to pinpoint exactly where money and time are being lost.
We'll look at everything from the overall staff presentation and morale to how your venue looks to a first-time visitor.
I'll also spend time with you understanding your day-to-day routine and management structure, the reporting systems and expectations of you by the owner/company. By the end of this initial meeting, I will have an idea of how we need to proceed, and we will continue with our 8 Phase System shown below.
"It's our collective delusion that overwork and burnout are the price we must pay in order to succeed."
- Arianna Huffington
THE OFFER EXPLAINED...
Your Pathway to Profitability : The 8-Phase System
A little bit more info on what's inside the Modules
This initial phase is all about getting a complete understanding of your business as it stands today. We start with a SWOT Analysis to identify your business's core strengths, weaknesses, opportunities, and threats. This is immediately followed by a Holistic Venue & Operational Assessment, where we conduct a complete walkthrough to pinpoint hidden inefficiencies, profit leaks, and areas with untapped potential.
Once we have a clear diagnosis, we dive deep into your numbers. This phase focuses on Cost & Profitability Analysis, where we meticulously audit your current menus, pricing structures, and labour costs. We uncover exactly where your money is currently going and identify key areas for immediate financial impact. You'll gain clarity on your true cost of doing business and how to start turning that around.
With the data from our first two phases, we build a custom, Strategic Roadmap. This is your personalised blueprint for success, outlining a clear, step-by-step plan to address your specific challenges and reach your goals. It provides you with a comprehensive plan of action, so you never have to guess about your next move.
This is where the "rubber meets the road". This phase is dedicated to Operational Streamlining, where I will provide systems for your team to implement and workflows that increase efficiency and reduce waste. The focus will be on everything from stock control and kitchen procedures to service standards, creating a seamless and more productive environment. Together we will focus our energy on the areas targetted in my initial assessment which will have the biggest positive impact on your business.
A business is only as good as its team. In this phase, we focus on Team Empowerment & Culture. We develop targeted training programs and clear procedural guidelines to elevate staff performance and morale. By building a positive, customer-focused culture, we not only reduce staff turnover but also ensure a consistently excellent guest experience that drives loyalty.
Your business's reputation and reach are critical. This phase is all about Digital & Brand Optimisation. We develop a powerful digital strategy to enhance your online presence, drive community engagement, and ensure your website is a high-performing asset that converts visitors into loyal customers. We make sure you're seen and remembered in a crowded market.
My goal is to give you a business that thrives long after our work is done. This phase is a crucial checkpoint where we conduct a Performance Review & Adjustment. We’ll analyse the changes we've implemented and refine any systems that need it, ensuring that all new processes are fully embedded in your day-to-day operations and are delivering the results you expect.
This final phase ensures your success is sustainable and provides you with peace of mind. We will discuss the long-term strategy to continue your business's growth and profitability. You may decide to include extra services, eg. email support for a nominated time, a personalised post-consultation report, or a follow-up call a few weeks later, which we can discuss. My goal is to equip you with the knowledge and tools to confidently manage a successful, profitable business for years to come.
NO MATTER THE REQUEST - I GOT YOU!!
THE GOOD STUFF...
What Results Can You Expect From GC Hospitality Solutions?
I know first-hand how hard you've been working and how frustrating it can be when you have an amazing vision, but don't have the particular skills to make it all happen - that's what I do. And I do it from real-life, hands-on, boots on the ground experience, not just theories from a classroom or a framed diploma! Here's a simple look at what you can expect to get from GC Hospitality Solutions, so you can see how it will transform the way you do business - from saving on recurring costs to reducing staff wages, and on top of that - having your regular customers (yes, you will have regulars) just waiting for your next offer - that's what it's all about!!
Let's look at what BIG results you can expect when I come onboard -
Increased Revenue & Profitability
You can expect to see a direct increase in your business's bottom line. I will go beyond simple tweaks by re-engineering your menus to boost profit margins, introducing new high-demand offerings, and capitalising on underutilised spaces for events and functions. The result isn't just a busier venue; it's a more profitable one, where every dollar spent on ingredients and labor works harder for you. This allows you to finally see the reward for all your hard work
Significant Time & Cost Savings
Imagine having more time to focus on your passion instead of being trapped in daily firefighting. By streamlining your operations, from efficient staff rostering and training to intelligent inventory management, I will eliminate wasted time and resources. This means less money lost on spoilage and inefficiency, and more time for you to work on your business instead of just in it. It's a fundamental change that gives you back control and reduces the constant stress of day-to-day management.
Enhanced Online & Community Visibility
In a crowded market, being invisible is a death sentence. We will help you develop a powerful online presence that goes beyond simple social media posts. By creating a strategic plan to engage with your target market, leverage positive reviews, and connect with your local community, I can build a strong reputation that consistently attracts new customers. The result is a vibrant, visible brand that becomes the go-to spot in your area, filling your seats and generating positive buzz.
A Business That Runs Itself
The ultimate goal is to give you a business that thrives, even when you're not there. By implementing simple, effective systems for every aspect of your operations, from guest service protocols to staff management - I build a self-sufficient machine. You'll gain a confident, high-performing team that can deliver a consistently high standard without your constant oversight. This creates a new level of freedom for you, allowing you to step back from the daily grind and enjoy the success you've built
My name is Marie Gilligan and I'm a country born and bred Aussie girl who has had a wonderful life and a happy childhood in Rockhampton, followed by an interesting work life travelling Australia, including the last 8 years as a Multi Award Winning Clinical Hypnotherapist. Having said that, most of my career has been dedicated to what I absolutely love and enjoy so much - and that is in the heart of the hospitality industry.
For over two decades, I've had the privilege of working in every single area of hotels, venues, and resorts. From managing front-of-house operations to running large-scale events and overseeing the intricacies of F&B, I've walked the walk, experienced the triumphs, and learned from the unique challenges each role presented. through not just "learning" about it, but being totally immersed in it - the good with the bad.
I founded GC Hospitality Solutions (by Gilligan Consultancy) because I saw, and still see, so many passionate business owners trapped in the cycle of long hours, mounting costs, and endless stress. I know firsthand what it takes to not just survive but thrive in this industry. My journey has given me a deep, holistic understanding of the entire operation, from the quietest moments in the back office to the busiest nights on the floor.
As your Consultant, I don’t just offer your standard advice - I provide practical and easy to implement solutions specifically tailored to your business. I bring focussed dedication and in-the-trenches experience to your business to identify unseen profit leaks, fix broken systems, and empower your team to deliver a "New World of Service." I’m here to help you regain control, boost your bottom line, and rediscover the joy that first inspired you to get into this business.
Let's work together to get your venue running at its full potential, so you can focus on the passion that truly matters to drive your business forward - get excited!!
Frequently Asked Questions
Perhaps You Need a Bit More Clarity
I specialise in empowering all kinds of hospitality businesses, from small cafes and independent restaurants to established venues and large-scale event companies.
Whether you're a new owner needing to set up the right systems or an experienced operator looking to breathe new life into a tired venue, my services are designed for you.
You have the passion for hospitality, but you may not have the time or a clear plan to fix the deeper, systemic issues.
My service is a one-stop-shop that provides a holistic, outside-in perspective, identifying profit leaks and implementing professional solutions across your operations, staff, and marketing.
This saves you significant time, money, and stress by providing a clear roadmap to success.
There is no "typical" timeline. Our engagements are customised to your specific needs, from a focused, short-term project to a comprehensive, multi-phase overhaul.
Our initial consultation will help us define your goals and a realistic timeline to achieve them, so you know exactly what to expect from the start.
My pricing is based on the scope and value I deliver, not just the hours I work.
After our initial consultation and a clear understanding of your goals, I will provide a tailored proposal with a fixed project fee.
This gives you complete transparency and a clear budget from day one, ensuring the value you receive far outweighs the investment.
You can expect to see tangible results across your business.
This includes a more efficient and profitable operation, a significant reduction in your costs, an improved guest experience, and a stronger brand presence.
Ultimately, you'll gain a thriving, successful business that gives you more freedom and peace of mind.
I work with both.
New businesses can save thousands by getting the right systems and strategies in place from the start.
For existing venues, my focus is on identifying and fixing the inefficiencies that are holding you back, providing a roadmap for growth and renewed success.
My process is designed to be as hands-on as possible without adding to your stress.
After our initial audit, I'll provide you with a clear roadmap and manage the implementation process.
My goal is to free up your time, not take it away, so you can focus on the passion that got you into hospitality in the first place.
My goal is to give you a business that thrives long after my work is done.
When our project is complete, you will be left with proven systems, documented processes, and a confident team fully trained to maintain the improvements we’ve implemented.
This equips you with the knowledge and tools to confidently manage a successful, profitable business for years to come, without the need for my ongoing presence.
However, if you feel you would like ongoing support, this can be discussed and a suitable arrangement reached for ongoing assistance.
WHAT WOULD I SAY?
Don't Let Another Year Go By Wondering What Could Have Been - You Are So Close....
IT'S TIME TO TAKE ACTION - IF NOT NOW, WHEN? YOUR MOVE - BOOK YOUR CONSULTATION NOW BY CLICKING ON THE BUTTON BELOW